Quality Electrical Ltd have been operating in Bournemouth, Poole, Christchurch and throughout Dorset for over 35 years, and have built up a reputation as one of the South's leading electrical repair specialists for most domestic appliances including washing machines, cookers, fridge freezers, dishwashers and tumble dryers.

Our team of dedicated technicians and office staff work closely together to ensure that all our customers receive nothing but the best service.

Our manufacturer trained engineers are authorised to service and repair many makes of domestic appliance including: AEG-Electrolux, Beko, Electrolux, Leisure, Tricity Bendix, Parkinson Cowan, Rangemaster,Whiteknight and Zanussi, and carry out the full electrical safety tests.

Who uses us?

Quality Electrical specialises in high end products, providing service for John Lewis Partnership, MOD, Electrolux, AEG, Zanussi and Domestic & General Insurance group.

Domestic Appliance Parts and Repairs

We supply a prompt service with no hidden costs. All parts are guaranteed for 12 months.We supply a prompt service with no hidden costs. All parts are guaranteed for 12 months. Products covered are Gas, Electrical & Refrigeration, Built-in, Integrated and Freestanding.

We repair and service:

• American style fridge freezers
• Canopy hoods
• Ceramic hobs
• Chimney hoods
• Coffee machines
• Combination microwave ovens
• Condensor tumble dryer
• Electric cookers
• Electric ovens
• Electric grills
• Dual fuel ovens
• Dishwashers
• Freezers
• Fridges
• Fridge freezers
• Gas cookers
• Gas ovens
• Integrated hoods
• Microwave ovens
• Tumble dryers
• Washing machines
• Washer dryers
• Wine coolers

How we work

Our service provides a contact and booking process and helpful advice.

We have a call centre that takes the incoming calls and books the customer using our electronic diary system. All our vehicles have trackers fitted.

We endeavour to repair products on the first visit, so every call is forecasted for parts and correct product information is gleaned from the customer to keep visits to a minimum.

After a call is booked, the technician calls the customer the day before the visit to give a more specific time of arrival.

At all times the bill payer is kept in the loop of progression of call and authority is always required before proceeding with any parts that are required to finish repair.

Reasons to choose Quality Electrical for all your electrical and domestic appliance repairs;

Q- Qualified Technicians to fix most of your white goods

U- Unique organisation

A- Alert, we check, double check and test appliances to give you the correct service

L- Listen to what you think and act on it

I- Independent organisation

T- Trustworthy staff, who just want the opportunity to help make your life easier

Y-Yes, Say yes to our help

E- Efficient timing, we give you a time slot and 99.9% of the time we keep to it

L- Learn- Everyday we are facing new challenges and overcoming them

E- Eager to keep our customers satisfied and push our customer service

C-Customer service- We keep you updated, we do our best to work around you

T- Trained staff, years of experience and still learning

R- Respect- We have a lot of respect for our customers and they do for us

I- Interested- We are always interested in queries or questions if we can help

C-Consideration- we take a lot of your comments and work on them to improve

A-Answers- Even if we are not the correct solution we will find you one

L- LET US HELP YOU AND YOU HELP YOURSELF!!

Don’t just take our word for it. You can view our recommendations on Checkatrade, a few examples of which are below;

Testimonials

Electrical 10/10

'Excellent, clean, swift work, courteous, satisfactory repair.'

Customer in Bournemouth, 13 January 2011

Oven element and fan replaced 10/10

'The work was completed to the highest standard and in the most pleasant manner.'

Customer in Bournemouth, 22 December 2010

Telephone Inquiry 10/10

'I called for advice about my washing machine and rather than making an appointment to come out, they advised me on all the things I needed to rectify the problem. Very impressed they weren't trying to get a job out of me. If in the future I had a problem I would definitely go back as the rate seemed reasonable.'

Customer in Poole, 24 November 2010

Oven repair. 10/10

'Good technician, got required parts quickly, good communication.'

Customer in Ferndown, 28 October 2010

Oven not working 10/10

'Nice to know companies like this still exist. Oven not working - they advised on phone to check timer not set by accident, which had happened, so no need for engineer to come out - some companies would have sent someone and charged call out. I will definately use when next appliance stops working!'

Customer in Bournemouth, 29 September 2010