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Ferndown care home wins approval of national care inspectors

 A national care watchdog has given a care home in Ferndown the seal of approval, with relatives and residents praising its caring and attentive team members.

The Care Quality Commission’s (CQC) report gave Care UK’s Ferndown Manor care home, on Golf Links Road, an overall ‘good’ rating, following an unannounced inspection.

The care home was rated ‘good’ in five out of five categories for safety, effectiveness, caring, having a well-led service, and responsiveness.

The report praised the home for providing residents with a multitude of activities to take part in day-to-day, and for their innovative ways of making residents’ wishes come true. Regular activities taking place at the home include painting, flower arranging, entertainers, exercise sessions and a weekly film show in the cinema.

Residents are able to participate in themed events, which have most recently included a retro shopping experience based on shopping in the pre-1960s, featuring vintage food packaging at 1960 prices. Residents are also encouraged to spend time in the garden, where they can often be found potting hanging baskets and sharing gardening tips.

Personalised activity diaries are available for residents, featuring photographs of activities they had taken part in, including walks along the beach, meals at local restaurants, visiting animals and baking. These diaries provide memories to talk about with families and visitors.

The Care UK team at Ferndown Manor was praised for having warm, friendly relationships with people and for demonstrating patience and kindness, with one resident stating, “The team members are very approachable; they are lovely. There have been familiar faces since the home opened”. The report also noted that the home treats residents with dignity and respect by team members who were considerate of individual people’s needs.

It was also reported that residents are involved in the planning of their care, and are offered choices about their ongoing treatment at the home. Residents’ care plans are created based on their likes and dislikes, and residents themselves are encouraged to contribute towards the plan with the help of their family. The team members support residents to maintain choice and control of their care.

The report praised links the home has developed with the local community, citing an example of an inter-generational project with a local school which involved holding a competition to name suites at the home and then inviting the children to the opening and sharing a sing along. The school subsequently invited people from Ferndown Manor along to their poetry day.

The home received high praise for its food and drink offering, with the head chef at Ferndown Manor recently reaching the finals of Care UK’s ‘Head Chef of the Year’ Award.  One resident said: “I have very high standards, and so far, they have easily met them; I’m a bit of a foodie but the meals have been excellent”.  There is a café in reception providing hot and cold drinks, cakes and biscuits for residents and their families, and a bar is provided for pre-lunch drinks.

Janet Lewis, home manager at Ferndown Manor, said: “I’m so pleased our efforts to create a comfortable, home-from-home environment where people’s needs and wishes are met with respect and care have been recognised by the CQC’s inspectors.  Everyone on our team works incredibly hard to support residents with compassionate, person-centred care, and to receive a ‘good’ rating in all five categories shows just how dedicated we are to looking after every individual’s needs.

“I’m extremely proud of our team, and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”

To assess service standards at Ferndown Manor, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

For more information on Ferndown Manor, please call customer relations manager, Robin Hill, on 01202 069371, or email robin.hill@careuk.com.

For more information on Ferndown manor, please visit careuk.com/care-homes/ferndown-manor-ferndown